Software Proactive Services will ensure your IT systems are available when you need them. Black Line monitors and regularly reviews your systems to spot issues before they happen.
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Software Maintenance: Every system that Black Line develops comes with a software maintenance agreement to ensure your systems are always kept up-to-date with the latest tools, versions and capabilities.
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Database maintenance: Regular cleaning, tuning and review of application databases
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Database server monitoring: Monitoring of specific services required by a database server to function properly.
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Scheduled task management: Monitoring and notification of scheduled task execution
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Application performance monitoring: Monitor critical components of business applications to ensure operational effectiveness
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Integrated systems management: Monitor and notification for processes that integrate between systems.
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Software system assessments: Evaluate, assess and provide recommendations for current software applications.
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Web Hosting: Off-premise hosting for web-based systems or websites
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Database hosting: Off-premise hosting of database systems
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Big Data hosting: Off-premise hosting of big data repositories
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Hosted Source Control: Centralized source management of custom built applications
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Documentation: Black Line includes comprehensive documentation as part of each system it develops. This documentation is critical to the on-going support of systems and helps provide a history of design decisions made during development.
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Support: Black Line’s Software Support program is customized to meet the needs of your business and all the people using your custom system.